Unfortunately, we’re not able to arrange expedited delivery on overseas orders.See the table below for standard estimated delivery times. Please note that this table is a guide only and delivery can vary from area to area. If you place a large order >£100 and your delivery is an overseas delivery then your shipping may be recalculated prior to shipping and any excess postage charges due at this point will need to be paid before we can dispatch your order to you * Please note that some locations such as Greece, Italy, India, Middle and Far Eastern Countries can take longer than stated due to local Postal Services. Orders are marked with a goods value appropriate to the parcel contents and any customs, tax or import duties are the responsibility of the recipient. Each stage of the order process has a different status, explained below: You can check on the status of an order you have made through your online account, this will show the details of the order including any lead times for your imported items. Processing/Payment Confirmed - This status means that your order has been received and accepted and your goods are currently being prepared prior to dispatch.Ĭomplete - When your order is dispatched, your status changes to 'Complete', this means your order has been posted and is en route to you. Please note that ‘Complete’ is not an indication of an order being delivered.Ĭlosed - If you have requested an order to be cancelled, this will be the status that your order will switch to. Payment Pending - If your order stays on 'Payment Pending' for any longer than a couple of minutes then there may be an issue with the payment and you should contact our Customer Services team for assistance.
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